I build, improve, and troubleshoot Salesforce solutions, custom applications, and the infrastructure around them. Whether the problem involves complex automation, disconnected systems, or software that does not fit the way people work, I focus on understanding the entire system before making changes.
MergeMedic Studio / Visual TemplateBusiness processes rarely stop at the boundary of a single application. My work spans administration, application engineering, integrations, and the supporting technology, so the solution accounts for the full workflow rather than one isolated symptom.
Salesforce data architecture, security, automation with Flow and Apex, and custom Lightning Web Components. I design solutions that are easier to maintain as the organization and its processes evolve.
Purpose-built interfaces, business logic, APIs, and diagnostic tooling. When existing products cannot support a workflow, I can build an application around the actual requirements.
Windows Server, Microsoft 365, identity, email deliverability, and the operational systems that keep people working. Reliable applications depend on reliable foundations.
MERGEMEDIC™MergeMedic is a Salesforce-native workspace for turning record data into documents and visual outputs. Design Microsoft Word templates, work with related records in Smart Tables, and use GraphixRx to arrange data as connected visual stories. Formulas, conditions, and reusable Smart Content let the result follow business rules without sacrificing design control.
Work visually with Salesforce fields, apply reusable logic, and compose the finished result in a format that makes the information useful to its audience.
Explore the product ↗Good architecture starts with understanding what already exists, what needs to change, and how the result will be supported over time.
Find the root cause, the real constraints, and the people impacted.
Favor maintainable architecture, clean interfaces, and predictable behavior.
Test against reality, surface diagnostics, and refine the details.
Describe what you're working through. The intake below is connected to the existing private service desk.
You don’t need the technical answer. Walk me through what’s happening, and we’ll put together a useful starting point.
Use the ticket number and private access code from your receipt. No portal. No password to remember.
PACIFIC NORTHWESTMy career began in technical support and expanded into infrastructure engineering, Salesforce administration, and application development. That experience lets me investigate a problem from the user interface all the way through the data model, automation, integrations, and underlying systems. Today I apply that same approach to consulting and to building software products like MergeMedic.
These days that same approach powers The Glitch Doctor and products like MergeMedic. You work directly with the person designing and building the solution.